What do people actually feel when they interact with your business? Because that feeling is your brand, and it’s either working for you… or quietly costing you sales.
In this episode of the Marketing 4 Business podcast, Scott sits down with Islay Wharton, brand strategist, designer, and director at Forme Creative Studio, to unpack what brand really means for business owners, and why so many get it wrong.
From starting her business by Googling “how to start a business in New Zealand” to now helping ambitious companies clarify their vision and position themselves properly, Islay shares practical insights on how brand drives growth, pricing power, and long-term trust.
You’ll learn:
- Why brand is “the way people feel when they interact with your business”
- The 5% vs 95% rule, and why short-term sales thinking keeps businesses stuck
- The simple positioning questions most owners never ask (like why customers leave)
- Why “better service” isn’t a strategy unless customers can see and feel it
- How culture and team behaviour directly shape your brand in the market
If you’re serious about building a business that stands out, earns trust, and grows sustainably, this episode will challenge how you think about marketing and give you practical direction on where to focus next.
Download the Local Business AEO Playbook here – a free, step-by-step guide that shows you how to position your business to be recommended by AI.
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