Here’s a snapshot of what you will discover in Putting The Turbo in Customer Service
* The Passion Factor – Hayden shares his passion for helping his customers and what makes him tick.
* Changing Roles – 3 key takeaways Hayden learnt from moving from Tyre Fitter to Tyre Salesman.
* Chucked In The Deep End – How Hayden went from sales to running the Mag & Turbo Montreal Shop and managing people.
* Attracting Team Members – the types of people that love working at Mag & Turbo and how Hayden helps them succeed in the fast-paced world of mags and tyres.
* Growing from 6 staff to 30 staff – one key component to growing a business that keeps the doors open and the sales flowing.
* Advertise, Advertise, Advertise – Hayden’s philosophy on advertising. Most businesses don’t do this and slowly lose market share daily.
* Reading The Market – Hayden explains why to be the market leader, you must know what the market wants and how they want it.
* Creating Loyal Customers – how Hayden has built a loyal customer base of repeat customers and one thing he wants every customer to think about after they leave the shop.
* Hayden’s 20+ Years of Business Advice – the three pieces of business advice Hayden shares to help anyone considering starting a business.
